Technical Bulletins

The following list of technical bulletins are separated by the brand name of the device. There is also a general list at the top which covers issues that go beyond just being a problem with a specific device. We suggest you should review both the general catagory and look to see if the brand device you are trying to setup with the weemote® is also listed.

Please note that it is very important to know the product code of your weemote® before you review these bulletins to verify if a given problem relates to your specific version.

GENERAL:

NEW: NUMBER: G1, TITLE: Finding your code - Product Code R7 and later.

We have provided a link below which is a detailed document covering how to search for your device code (TV or SET-TOP devices) If you either can't find your brand listed in the manual or you have tried the codes listed and still cannot get the weemote® to operate, please download this document to help you locate a code using the search process. Please note that these instructions only apply to weemote® TV remote controls with product code version R7 or later. If you are not sure which product code you have, check this link.

APPLICATIONS NOTE FOR CODE SEARCHING

NUMBER: G2, TITLE: Error in R7 Manual - Power Input TV Option.

There is an error on Page 17 of the weemote® R7 Reference Guide with regard to the proper program sequence for setting this option. One step was omitted. After Step 2, you must Press and Release the "C" button before proceedng to STEP 3. When you peform this action, the LED light will turn off and then back on again GREEN.

NUMBER: G3, TITLE: DirecTV DVR Models with Version 7 weemote®.

This notice relates specifically to the latest model version 7 weemote® and weemote® Sr. TV remote controls. We have discovered a problem in this version where certain model DirecTV DVR and TiVo standalone units will not operate with the weemote®. The problem has been corrected with a software update. Please contact us if you are having this problem so we can advise you of the update process. The best way to do this is to send us a trouble report. Please include in your report the specific model you are using.

NUMBER: G4, TITLE: TV/DVD or TV/VCR/DVD Combo Units

This notice relates to setting up the weemote® with either a TV/DVD or TV/VCR/DVD combo unit. A "combo unit" is defined as having either a VCR, DVD or VCR/DVD device built directly into your TV's chassis. Standalone units plugged into your TV are not a problem. Any weemote® product code version below version 6 will not support these TV/DVD or TV/VCR/DVD combo devices. Current version models (Version 7 and later) do support a broad range of these devices. If you have one of these devices, and your weemote® is currently not working with your device, please send us a trouble report and provide us with the brand name and exact model number of your combo unit. We will then notify you at the that time of when we expect to release a supported weemote® version that will work with your combo unit.

NUMBER: G5, TITLE: All Satelitte Receivers using radio RF remote control

This notice relates to setting up the Weemote with certain Satellite Set-Top receivers. Some Satellite Set-Top receivers use RF/UHF radio signaling between the remote control and the Set-Top receiver. This allows a user to roam virtually anywhere in their house and change channels. It also allows the Set-Top receiver to be hidden from view, i.e. behind a cabinet. If you are able to change channels on your Set-Top receiver from anywhere in your house and you notice a small antenna attached to your Set-Top receiver, then your unit is set to operate the Remote Control over radio frequency (RF/UHF) signals. The Weemote uses standard Infrared Signaling to communicate with TV's and Set-Top boxes. This signaling is also referred to as IR Remote Control. Most systems use IR communication between the Remote Control and the Satellite Set-Top receiver . If your system uses radio frequency (RF/UHF) signaling and has no optional provision to use IR communication, the Weemote will not work with your Satellite Set-Top receiver.

NUMBER: G6, TITLE: All VCR Standalone Players

The weemote® was not designed to work using a standalone VCR's built-in tuner to change channels on your TV. The weemote® will support using a channel tuner built into a TV,TV/VCR, TV/DVD, cable box or satelitte receiver.

However, in product code versions R3 and later, you may locate a code to work your VCR's tuner by using the code search method. This is not officially supported. In this case, the code you use would be located using the "TV" code search method.

NUMBER: G7, TITLE: Using Volume control with a Set-Top device

This notice relates to setting up the Weemote where you want all of the remote control commands to be sent to a Set-Top box. This is usually the case when connecting a Set-Top box to an older TV that is not remote controllable. If you have this type setup, in order to make sure that the volume and mute commands are sent to the Set-Top box, you must clear out the TV code set from the factory. To do this, please refer to your weemote® manual on how to delete the STB code.

NUMBER: G8, TITLE: Code Searching Issues

This notice relates to our very early models, product codes 00 09 and 00 10. You can find the product code inside the battery compartment. There are cases where the code searching mode will not operate properly.

NUMBER: G9, TITLE: Enter Option error in manual

This notice relates to our very early models, product codes 00 09 and 00 10. You can find the product code inside the battery compartment. The manuals that were provided with these models have an error describing how to set the enter option. The last step of programming for the enter option says to press the number 1 (green button) to finish the sequence. This is incorrect. You should press the number 1 button located inside the program area, next to the 10 and 100 buttons.

NUMBER: G10, TITLE: Channel Up/Down Option

This notice relates to product code versions R5.X and R6.X. If you set the Channel Up/Down option to completely turn off this control, the power control also becomes disabled. The only workaround at this point is to use product code versions R3.X or R4.X. Please contact us if you have this issue and wish to utilize this feature.

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AIWA:

NUMBER: AI1, TITLE: TV/VCR Compatibility

This notice applies to all weemote® models up to product code version R5. This problem may also apply to product code version R6 units. There is no supported code for certain model TV/VCR combination units. One model identified is VXS135. We are currently investigating the problem and we suggest you send us a trouble report so we can notify you once we have this fixed.

DAEWOO:

NUMBER: DW1, TITLE: Channel Digits Dropping

This notice applies to all weemote® models up to product code version R5. The problem is that you can find a code that works the power, volume and mute, but channel changing will not work properly. In most cases, the TV displays the first or last digit of the actual channel number. We are currently investigating the problem and we suggest you send us a trouble report so we can notify you once we have this fixed.

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DIRECTV:

NUMBER: DTV2, TITLE: Certain model DirecTV Receivers - All Product Codes, Issued: Oct. 2006

Certain model DirecTV Sat. Receivers are using RF based remote control signals. We have identified one of the DirecTV model HD Receivers which comes with the model RC-24 remote control as an RF based unit.

Unfortunately, the weemote® only works with IR (Infrared) remote control receivers. If you are not sure if your receiver is IR or RF based, please refer to the general RF technical bulletin above.

NUMBER: DTV1, TITLE: Model D10 Compatibilty - Product Code R6 and earlier

We have discovered a code compatibility issue with the latest series of DirecTV branded Satellite Receivers. Specific units involved are the DirecTV branded models D10, DVR80, DTC210 and HR10250.

Please note that this notice only involves the latest model DirecTV branded Satellite Receivers. Older models or those with a brand name printed on them like RCA, Philips, Samsung, etc. are not affected.

Version 7 and later models now support these receivers.

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ECHOSTAR/DISHPLAYER:

NUMBER: EC1, TITLE: Compatibility

Any Dishplayer or Echostar model Set-Top device which also integrates WebTV functionality will only work with weemote® models with product codes R3 and higher.

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GENERAL INSTRUMENT:

NUMBER: GI1, TITLE: Compatibility - Product Code R3 Only

We have identified certain models of these Set-Top box devices that will not operate correctly with the weemote® product code version R3 only. Typical symptoms are that you cannot find a mtaching code and when a code is found that works some functions, other functions such as Power On and channel changing do not work. Some of the models we have seen with this problem are Jerrold Models DBV 7212 and DPBB7B4. If you are having this problem, please send us a trouble report so that we can get back to you with a fix to this problem.

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JVC:

NUMBER: JV1, TITLE: Compatibility - Product Codes R2 and R4 Only

We have identified certain JVC model TV's that will not work with properly with product code R2 or R4 weemote® models. Typical symptoms are that you cannot find a mtaching code in the list of codes provided for these brands. Then, when code searching you find a code that turns the TV off but when you set the code and then try to turn on the TV using the RED Power Button, the TV will not turn back on. If you are having this problem, please send us a trouble report so that we can get back to you with a fix to this problem.

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MITSUBISHI:

NUMBER: MT1, TITLE: Compatibility - Product Codes R2 and R4 Only

We have identified certain Mitsubishi model TV's that will not work with properly with product code R2 or R4 weemote® models. Typical symptoms are that you cannot find a mtaching code in the list of codes provided for these brands. Then, when code searching you find a code that turns the TV off but when you set the code and then try to turn on the TV using the RED Power Button, the TV will not turn back on. If you are having this problem, please send us a trouble report so that we can get back to you with a fix to this problem.

NUMBER: MT2, TITLE: Channel Digits Dropping

This notice applies to certain Mitsubishi model TV's. All weemote® models up to product code version R5 are effected. The problem is that you can find a code that works the power, volume and mute, but channel changing will not work properly. In most cases, the TV displays the first or last digit of the actual channel number. We are currently investigating the problem and we suggest you send us a trouble report so we can notify you once we have this fixed.


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MOTOROLA:

NUMBER: MT1, TITLE: Moxi Compatibility - Product Codes R2 to R7

We currently do not support the Motorola Moxi Cable Boxes, models BMC9012 and BMC9022. We are currently working on supporting these models and expect to have a released code for these models by April 2006.

NUMBER: MT2, TITLE: Compatibility - Product Code R3 Only

We have identified certain models of these Set-Top box devices that will not operate correctly with the weemote® product code version R3 only. Typical symptoms are that you cannot find a mtaching code and when a code is found that works some functions, other functions such as Power On and channel changing do not work. Some of the models we have seen with this problem are Jerrold Models DBV 7212 and DPBB7B4. If you are having this problem, please send us a trouble report so that we can get back to you with a fix to this problem.

NUMBER: MT3, TITLE: Finding Codes

This notice relates to setting up certain weemote models with a Motorola brand Set-Top box. In these cases, your manual does not list any codes for Motorola in the reference guide. Please note that Motorola acquired General Instrument Corporation so the Set-Top codes used are listed under General Instrument.

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PHILIPS:

NUMBER: PL1, TITLE: Compatibility - Product Codes R4 and lower

All Philips models DSX- 52/53XX DirecTV Satellite Receivers will not work with any weemote version model prior to product code version R4. Version (R5) and later models are now available to support these devices.

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NUMBER: PL2, TITLE: Channel Up/Down Option - Product Codes R5.X and R6.X

This problems pertains to Philips models DSX- 52/53XX DirecTV Satellite Receivers. If you program the Channel Up/Down option to the all channel mode (Adult Mode), the channel up/down button when pressed in user mode does not work correctly with these devices. There is no workaround at this point. The factory setting for the channel up/down control to only allow access to favorite channels programmed in the weemote® works fine in user mode.

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RCA:

NUMBER: RC1, TITLE: Compatibility - Product Codes R2 and R4

We have identified certain RCA Direct TV model Satelite Receivers that will not work properly with product code R4, weemote® 2 units. Typical symptoms are that you can find codes that will turn the Receiver off but when pressing the RED Power Button to turn the receiver back on, it will not respond. If you are having this problem, please send us a trouble report so that we can get back to you with a fix to this problem.

NUMBER: RC2, TITLE: Compatibility - Product Codes 00 09 and 00 10 only

This notice relates only to early model weemote® units with product codes 00 09 and 00 10. You can find the product code inside the battery compartment. It has been discovered that these RCA DirecTV model units require either a 4-Digit entry or the press of the "OK" button to complete the channel changing sequence. Specific models include RCA models DRD440-RE and DRD420-RE. These weemote® versions do not support any of the newer model RCA Sat. Receivers.

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SAMSUNG:

NUMBER: SG1, TITLE: Compatibility - Product Codes R5 and lower

Reference SAMSUNG Brand Direct TV models SIR-S60, SIR-S70 and SIR-S75. These model SAMSUNG Satellite Receivers will not work with any weemote models that are product code version R5 or lower. Version R6 units are now available to correct this problem. If you are having this problem, please send us a trouble report so that we can get back to you with a fix to this problem.

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SONY:

NUMBER: SG1, TITLE: Compatibility - Product Codes R4 and lower

Reference Sony model Model DHG-M55CV digital cable box used by Cablevision. These model Sony digital cable boxes will not work with any weemote models that are product code version R4 or lower. Version R5 and later units are now available to correct this problem. If you are having this problem, please send us a trouble report so that we can get back to you with a fix to this problem.

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TIVO:

NUMBER: TV1, TITLE: Finding your code - Product Codes R3 and higher

We suggest you try the following in locating the proper operating code for your TiVo device.

First, try all codes listed for TiVo, regardless of which brand the code may be listed under. If these codes do not work, then try all codes listed for your brand name device. For example, if the TiVo unit is part of a Hughes Network Sat. Receiver, then try all the codes listed for Hughes.

When testing each code, please note the following difference. All TiVo units do not support remote control of turning the unit completely on or off since that would cause the box to take some time to turn back on again. Due to this, when you enter a code for your TiVo device and then test it, do not test to see if you have the correct code by trying the weemote® power button. When testing each code, make sure you try one of the favorite channels and make sure the channel changes correctly on your TiVo unit. If the channel changes correctly, then you have the correct code entered for your TiVo remote.

NUMBER: TV2, TITLE: Compatibility - Product Codes R2 and lower

The weemote® models with product codes R2 and lower will not work with any TiVo devices.